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Facilities Management is a profession that offers multiple services ranging from building maintenance, operations, fire safety, security, EHS (environment, health and safety), cleaning and sustainability in buildings. In more layman terms, Facilities Management is a professional discipline that ensures smooth functioning of a ‘built environment’ every single day.
At the highest level, Facilities Management includes two major disciplines - hard and soft services. Hard services relate to any physical alterations in the building or its infrastructure. Common examples for hard services include fire safety, electrical systems, central air conditioning, and other mechanical services.
Soft services, on the other hand, are responsible to make the workplace more secure and pleasant for the people -employees or tenants- within the buildings. This includes landscaping, event support, cleaning services, cafeteria and pantry support, pest control, parking management, procurement of vendors, energy support, and much more.
Running operations in a commercial building is by no means a doddle, and often the facility teams have to tackle a variety of complex issues including equipment breakdowns (think elevators!), dealing with vendors, tenant tantrums, security, and of course, overall strategising. An FM company must also bring its expertise to the fore, and offer cost-effective services that ensure that top management in buildings are not left in a blind spot.
However the foremost concern for any facility management team is to ensure a hassle-free tenant experience –– at any point of time there are no critical breakdowns leading to prolonged tenant discomfort or complaints. And in order to maintain the best experience in buildings, FMs must be empowered to not just react but also proactively prevent problems in facilities
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